Customer Care for Element Vape
As a leading e-liquid business that delivers legal USA nicotine products to consumers, cannot stress enough how vital it is to deal with your Element Vape package properly. The security of consumers’ safety is very important, and we do everything we can to make sure your orders are processed quickly and securely. However, some of the issues we experience with returning customer goods, often stem from our lack of knowledge or patience. For these reasons, we have created a simple guide to help you deal with your return packages.
If you possess received a mistake from your local delivery service and would like to cancel your order, very first check your e mail and/or spam filtration this means you clicked upon the correct shipping address and/or LINK. Once this has been done, when you are nevertheless enthusiastic about continuing, basically answer the e-mail with the information on your request and you should greatly appreciate any assistance you may possibly offer. For technological issues, you may possibly need to contact customer service via their particular phone number: (Toll Free). Alternatively, if you have any some other questions, you may send us an email and all of us will try our best in order to assist you.
Your package deal appear at your current door within more effective to ten working days. Take note that shipping times may vary from 1 courier company to be able to another. It is therefore, constantly preferable to buy with a reputable company. To help ensure your bundle arrives safely, we all always advise of which you sign your own parcel’s “Thanks With regard to Sending” section when it arrives. Your local delivery services usually are required to obviously display this signature bank confirmation on just about all sent items, which include Element Vape products.
When your parcel has arrived at your door, you need to collect that as soon because possible. This will be normally done by completing a self-addressed, stamped envelope with your return tackle and tracking number. Upon arrival, keep your unit is completely charged and well prepared to begin using it immediately. Usually do not wait for your Aspect Vape product to be able to warm up; this can not be stressed adequate, especially in the case regarding rechargeable batteries.
As defined inside the above section, when shipping to UK residents, delivery is going to be facilitated by simply certainly one of our countrywide network of courier companies, such as DPD, FED EX LOVER or UPS : but please allow for additional charges to be taken into consideration when placing your buy. Customers located within just the Republic of Ireland are not allowed to buy online. Within most cases, clients located within the Republic of Ireland will be unable to purchase the object with the use of credit cards or free e cards. All of us are currently going through some issues along with credit card scams in Europe as well as in certain situations, payments made applying these methods might be declined or perhaps reversed. In addition, all deliveries in order to EU customers may possibly be subject to taxes and import responsibilities.
Any time shipping internationally, make sure you note that traditions procedures are incredibly time-consuming and usually require the assistance of a good independent customs agent. In the circumstance of an brought in product, delivery times will be reliant on your courier’s international delivery services and transit periods may greatly go beyond our internal shipping and delivery estimates. If you are uncertain of expected flow times, please get in touch with us immediately. International orders will generally arrive within 3 to 5 business days after payment has recently been received.
For those questions concerning this matter, you should note that all queries should be aimed towards our company headquarters. Should an Novo 2 individual need to create adjustments or inquire about our services inside general, you could do so at anytime during company hours, Monday by means of Friday, except Saturday, Wednesday, and Thursday. Should you possess any other questions, you can possibly contact our client service team or perhaps one of our sales representatives in the main office. In the event you prefer to location your order on-line, you are delightful to visit our website and follow typically the simple instructions provided. All billing in addition to ordering information will be provided from the click of a button.
As usually, we strongly recommend that all purchases be paid for in full before shipping or delivery associated with products. Any modifications to shipping or even delivery policies will be clearly indicated after receipt of transaction. In the occasion of a problem in any item, please contact us all right away for any return or replacement. As long since your satisfaction is our most important, all of us will work along with you to make certain that you have the best electronic products available.